Next-gen AI for Customer Success
See your client base in a new way
*All images are taken from the actual system
A next-generation decisioning system that reads your data, separates stable accounts from those drifting into risk, and reveals what needs attention — and why.
Heuriva doesn’t just show data — it interprets it, turning your client activity into current, explainable signals that highlight emerging risk and reveal what’s driving change.
Most CS tools add more dashboards and more noise. Heuriva does the opposite. It condenses complex behavioural signals into a simple, prioritised list of clients and themes — each one explained clearly and consistently — so your team can focus on what matters without having to pore over the data.
Every insight is derived directly from your real client data — not opinions, not sentiment, not gut feel. Heuriva surfaces the behavioural patterns already present inside your portfolio, making the narrative factual, evidence-based and impossible to dispute.
Dashboards show data. Heuriva explains it. It reads your client base like a behavioural landscape, highlighting early churn signals and uncovering what’s driving change. It generates concise explanations and portfolio-level patterns - so you see what matters without digging for it.
Export from the systems you already use. Heuriva sits on top of your CRM, support platform and spreadsheets — analysing the data they collect and turning it into clear, prioritised insight. No dashboards to maintain. No new workflows to learn. Not another CRM — a brain for the one you’ve already got. Simply a smarter layer that interprets the data you already have.
